Net-Trousseau Society

Privacy Policy

Last updated: May 2025

Eduard Vlase Limited ("we," "us," or "our") operates Net-Trousseau Society (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and related services. Please read this policy carefully. By using Net-Trousseau Society, you consent to the practices described herein.

1. Data We Collect

1.1 Information You Provide

  • Profile information: name, email address, phone number, and delivery addresses.
  • Wardrobe data: garment details, photographs, brands, sizes, colours, and care instructions.
  • Delivery preferences: addresses, scheduling preferences, and courier instructions.
  • Style preferences: lifestyle selections, trousseau size, and occasion preferences.
  • Payment information: billing details processed through secure third-party providers.

1.2 Information Collected Automatically

  • Device information: device type, operating system, unique device identifiers, and app version.
  • Usage data: features used, session duration, interaction patterns, and crash reports.
  • Log data: IP address, browser type, access times, and referring URLs.

2. How We Use Your Data

We use the information we collect to:

  • Provide trousseau storage, delivery, and concierge services.
  • Catalogue, photograph, and manage your garment collection.
  • Coordinate courier services and delivery logistics.
  • Personalise styling recommendations and seasonal planning.
  • Improve our services and user experience through analytics.
  • Send relevant notifications, delivery updates, and service reminders.
  • Respond to support requests and communicate about your membership.
  • Comply with legal obligations and enforce our Terms of Service.

3. Data Storage and Security

Your data is encrypted both in transit (TLS 1.2+) and at rest (AES-256). We store your information on secure cloud infrastructure with industry-standard safeguards, including access controls, monitoring, and regular security audits.

While we implement commercially reasonable security measures, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

4. Third-Party Services

We may use the following categories of third-party services:

  • Cloud hosting providers to store and process your data securely.
  • Analytics services to understand how users interact with the App.
  • Payment processors to handle subscription billing securely.
  • Logistics partners to coordinate garment collection and delivery.

These third parties are contractually obligated to protect your information and may only use it for the purposes we specify.

5. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: request a copy of all personal data we hold about you.
  • Correction: request correction of inaccurate or incomplete data.
  • Deletion: request deletion of your personal data, subject to legal retention requirements.
  • Export: request a portable copy of your data in a structured, machine-readable format.
  • Restriction: request that we limit processing of your data under certain circumstances.
  • Objection: object to processing of your data for certain purposes, including direct marketing.

To exercise any of these rights, please contact us at support@eduard-vlase.com. We will respond within 30 days.

6. Cookies and Tracking

We may use cookies and similar tracking technologies to maintain your session, remember your preferences, and collect analytics data. You can manage cookie preferences through your browser settings.

We do not use cookies for advertising purposes and do not sell your data to advertisers.

7. Children's Privacy

Net-Trousseau Society is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

8. GDPR Compliance (European Economic Area)

If you are located in the EEA, the United Kingdom, or Switzerland:

  • Legal basis: We process your data based on consent, contractual necessity, legitimate interests, or legal obligations.
  • Data controller: Eduard Vlase Limited is the data controller responsible for your personal data.
  • Data transfers: We ensure appropriate safeguards for transfers outside the EEA.
  • Supervisory authority: You have the right to lodge a complaint with your local data protection authority.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the CCPA including the right to know, delete, opt out, and non-discrimination. We do not sell your personal information.

Contact us at support@eduard-vlase.com to exercise your CCPA rights.

10. Data Retention

We retain your personal data for as long as your account is active. If you delete your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date and, where appropriate, through in-app notifications.

12. Contact Information

If you have any questions about this Privacy Policy, please contact us:

© 2025 Eduard Vlase Limited. All rights reserved.